Zero energy hotel Cookie policy


Our website uses “cookies”. Cookies are small pieces of information which are sent by a website to your web browser and remain on your computer until they are deleted. Cookies are sent by our website to ensure that it does not unnecessarily show you information that you have already seen or have indicated as not being of interest to you. Cookies therefore enable our website to offer you a more personalized service. You agree to our use of cookies and/or any other data tracking or gathering technologies we employ in the future.

Cookies help us to provide you with a good experience when you use our website and also allow us to improve our website and services. 

We use the following categories of cookies:

  • Strictly necessary cookies. These are cookies which are needed to make the website work properly. For example, cookies enable you to log in, make a booking or and make secure payments.
  • Functionality cookies. These are used to recognize you when you return to our website. This helps us to personalize our content for you and remember your preferences.
  • Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. This forms part of Tacking Data and we may also share this information with third parties for this purpose.

The data received from our website cookies is anonymized data, therefore individuals cannot be identified.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, and we have no control over this. These cookies are likely to be analytical/performance cookies or targeting cookies.

We can use strictly necessary and functional cookies without consent. We gain your consent for other cookies via the banner that you see the first time you visit our website. You can choose not to consent. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you do not consent, or use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

Please be aware that if you delete your cookies we will no longer know that you’ve opted out of online behavioral advertising, so our adverts can still appear to you on other websites.

If you do not wish to receive such cookies from us, please adjust your browser’s settings accordingly

Adjusting your browser’s cookie settings

If you are using Internet Explorer 11, 10, 9, 8, 7, 6

Choose Tools then

Internet Options

Select the Privacy tab,

Under settings, select Advanced

Check Override automatic cookie handling

Check and choose if you want to allow, block or be prompted for first and third-party cookies.

If you are using Internet Explorer 5.0 or 5.5:

Choose Tools, then

Internet Options

Click the Security tab

Click on Custom Level

Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

If you are using Internet Explorer 4.0

Choose View, then

Internet Options

Click the Advanced tab

Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

In Internet Explorer 3.0: You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.

If you are using Chrome

At the top right, click More and then Settings

At the bottom, click Advanced

Under “Privacy and security,” click Content settings

Click Cookies

From here, you can,

Turn on cookies: Next to “Blocked,” turn on the switch

Turn off cookies: Turn off Allow sites to save and read cookie data

If you are using Safari

Choose Preferences

Click Privacy, then do any of the following:

Always block cookies: Select ‘Block all cookies’

If you are using Firefox

Select Options from the right side of the drop-down menu.

Click Privacy & Security tab

In History, select the use custom settings for history option in the drop-down menu of the panel’s History section.

There you will have the option to tick or untick, always use private browsing mode, remember my browsing and download history, remember search and from history, accept cookies from web sites or clear history when Firefox closes.

Advertising and marketing

You could see our adverts in lots of different places. If you see one of our adverts on a website and in social media, it may not be directed specifically at you and may simply be there because we’ve bid for the space.

You may choose to opt in to receive our newsletter on our website. We may also be able to send you relevant direct marketing about our hotel, services and events unless you choose to opt out when making a booking with us, visiting our hotel.

Here are some examples of our direct marketing activities which may be directed specifically at you:

  • our newsletter via email;
  • invitations and promotions by post, to tell you about special events at our hotel; and/or
  • phone calls, to tell you something that might be relevant to you or your business.

If you use a third-party service to make a reservation at our hotel or restaurant, we may receive your marketing preferences from them. We may record these preferences, so when using these services please make sure you choose your marketing preferences correctly. As we have no control over the preferences which third party booking websites present to you, you should read their privacy policy.

We also work with partners to try and promote the reach of our adverts, using analytics and retargeting. To make sure the adverts you see on websites and social media are relevant, we use Tracking Data to see what you’ve looked at. Tracking Data, and in particular cookies, help us to do this by telling us which adverts will be most relevant to you and potential new guests on website and social media. The cookies used for this purpose are often placed on our website by specialist organizations – and this is also why when you’ve been on our website, you might see content from our website again. This includes retargeting.

Cookies can also tell us if you’ve seen a specific advert, and how long it’s been since you have seen it. This is helpful, because it means we can control the effectiveness of our adverts and control the number of times people might be shown our adverts. Cookies also help us understand if you’ve opened a marketing email because we don’t want to send you things you won’t find interesting.

Almost all the cookies that relate to advertising are part of third party online advertising networks. We do not control cookies which are set by advertising networks.

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